Terms & Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pro Gene Water, LLC's dba Pro Gene Power's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'Pro Gene Water, LLC' or 'us' or 'we' refers to the owner of the website whose registered office is 15507 S. Normandie Ave, #197 Gardena California United States 90247. The term 'you' refers to the user or viewer of our website.


Our products are shipped within 24 Hours (unless otherwise noted in the product description) using the following carriers: USPS, FedEx, UPS, Amazon Logistics and other National and International carriers.

Shipping Options are defined as follows:

Standard Shipping: 3-5 Business Days

Expedited Shipping: 2 Business Days

International Shipping:

DHL Packet Priority: 14 - 21 Day Avg. Delivery



We only accept returns for exchanges or refunds (if applicable) upon approval by us via email before returning your item(s).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, beverages, newspapers, digital/physical media and/or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. All vitamin and supplement products may only be returned if unopened (safety seals intact and unbroken).


To complete your return please email us at returns@progenewater.com

The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, images, appearance and graphics. Reproduction is prohibited.
6. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

7. All images, sound and text are the trademarked and/or copyrighted properties of their respective owners and are used for informational purposes only. Any unauthorized use is strictly prohibited. 


All copyright/trademark notices must be submitted in writing and faxed to 1-888-345-1826. 

Privacy Policy

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. By giving us such information, you will need to consent by using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at info@progenewaterpower.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.


Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.


All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at info@progenewaterpower.com



By using this site you acknowledge and agree to all of the terms set forth herein above. 

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